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Supanetworks Plans
(Previously Fibre Corp)
Which Speed Is Right For Me?
Not sure which plan fits your needs? We've got you covered.
Choosing the right speed for your needs can be tricky – you don’t want to overpay for a levelof service you don’t need, but you don’t want to buy a plan that is slower than what yourequire. Here is a rough guide to what each speed tier is generally suitable for.
Up to 12 Mbps
Suitable for social media, web browsing, occasional videos – good for light users.
Up to 25 Mbps
Suitable for more intensive streaming and browsing – good for small households/businesses.
Up to 50 Mbps
Suitable for HD streaming, responsive online gaming, using cloud-basedbusiness applications, uploading and downloading large files – good forfamilies/businesses
Up to 100 Mbps
Suitable for 4K video streaming, streaming across multiple devices,uploading and downloading large files, ‘super’ responsive online gaming – good forlarger households/businesses with extremely high multimedia demands, or with manycloud-based services
So, if your needs are not intensive, then it makes little sense to pay extra for tip-top speeds. Keep in mind that you likely cannot achieve these maximum speeds in peak time anyway,and the more members of your household/business you have connected to the internet, theslower your experience will be.
Critical Information Summary
Compare features and prices.
Alpha 50Mbps/20Mbps
Information About The Service
Supanetworks is an Australian national wholesale open-access data network project being rolled out and operated by Supanetworks.
Downloads/uploads
Supanetworks internet connection at a speed of 50Mbps/20Mbps.
Contract Term
We provide Supanetworks services with a $45 set up fee, we provide month to month service with no cancellation fees.
Serviceability
Supanetworks plans are subject to serviceability in accordance with the roll out by Supanetworks. Please request a service qualification prior to ordering a Supanetworks service to ensure your location is eligible for the Supanetworks.
Information About Pricing
Supanetworks 50Mbps/20Mbps Plans
Month to Month Supanetworks 50Mbps/20Mbps Service
Set Up Fee $45.00
Monthly Charge $75.00 including GST
Total Amount payable in the first month $120.00 including GST(One month of connectivity minimum)
Other Information
Monthly Usage
We only offer an unlimited download/upload Supanetworks 50Mbps/20Mbps service.
Speed
We provide the unlimited Supanetworks 50Mbps/20Mbps service at a speed of 50Mbps download, and 20Mbps upload. These speeds are maximum connection speeds as based on carrier network testing. Actual throughput speeds may be slower and could vary due to many factors including type of content being downloaded, hardware and software configuration & the number of users simultaneously using the network. Devices connected by Wi-Fi may experience slower speeds than those connected by Ethernet cable. We do however have a low contention rate on our network, which
can provide a more consistent speed than popular service providers.
Payment
Monthly access charges are billed on the 1st day of each month, a month in advance. Payment options include credit or debit card and direct deposit.
Equipment
If you require a compatible router for your Supanetworks 50Mbps/20Mbps service we are able to supply, configure and send out a router, ready to connect and use, for $190.00 including GST, this fee excludes postage and handling. The router provided is a TP-Link Supanetworks compatible Router. You are able to source and use your own network equipment with this service.
Customer Support
To make a billing enquiry, a general enquiry about this service, or to lodge a complaint, please follow the link to the Contact Us form by clicking here, or we are contactable between the hours of 9am and 5pm Monday to Friday on 02 9211 7782. Alternatively, please email us at support@alpha.net.au.
Data Usage Information
If you require data usage information, please contact our friendly support team between the hours of 9am and 5pm Monday to Friday on 02 9211 7782. Alternatively, please email us at support@alpha.net.au
Complaints Handling
If you have a dispute with your service or Alpha Dot Net and wish to make a complaint, please contact our Customer Relations for complaint resolution by sending an email to info@alpha.net.au or completing the Contact Us form. If you are not satisfied with the handling of your complaint and you have escalated this within Alpha Dot Net, you may seek complaint mediation or further assistance from the Telecommunications Industry Ombudsman (ITO). The TIO are contactable via phone, email, fax & post, and contact information can be viewed on the TIO website by clicking the below link:
Contact The Telecommunications Industry Ombudsman https://www.tio.com.au/about-us/contact-us
Alpha 100Mbps/40Mbps
Information About The Service
Supanetworks is an Australian national wholesale open-access data network project being rolled out and operated by Supanetworks.
Downloads/uploads
Supanetworks internet connection at a speed of 100Mbps/40Mbps.
Contract Term
We provide Supanetworks services with a $45 set up fee, we provide month to month service with no cancellation fees.
Serviceability
Supanetworks plans are subject to serviceability in accordance with the roll out by Supanetworks. Please request a service qualification prior to ordering a Supanetworks service to ensure your location is eligible for the Supanetworks.
Information About Pricing
Supanetworks 100Mbps/40Mbps Plans
Month to Month Supanetworks 100Mbps/40Mbps Service
Set Up Fee $45.00
Monthly Charge $85.00 including GST
Total Amount payable in the first month $130.00 including GST(One month of connectivity minimum)
Other Information
Monthly Usage
We only offer an unlimited download/upload Supanetworks 100Mbps/40Mbps service.
Speed
We provide the unlimited Supanetworks 100Mbps/40Mbps service at a speed of 100Mbps download, and 40Mbps upload. These speeds are maximum connection speeds as based on carrier network testing. Actual throughput speeds may be slower and could vary due to many factors including type of content being downloaded, hardware and software configuration & the number of users simultaneously using the network. Devices connected by Wi-Fi may experience slower speeds than those connected by Ethernet cable. We do however have a low contention rate on our network, which
can provide a more consistent speed than popular service providers.
Payment
Monthly access charges are billed on the 1st day of each month, a month in advance. Payment options include credit or debit card and direct deposit.
Equipment
If you require a compatible router for your Supanetworks 100Mbps/40Mbps service we are able to supply, configure and send out a router, ready to connect and use, for $190.00 including GST, this fee excludes postage and handling. The router provided is a TP-Link Supanetworks compatible Router. You are able to source and use your own network equipment with this service.
Customer Support
To make a billing enquiry, a general enquiry about this service, or to lodge a complaint, please follow the link to the Contact Us form by clicking here, or we are contactable between the hours of 9am and 5pm Monday to Friday on 02 9211 7782. Alternatively, please email us at support@alpha.net.au.
Data Usage Information
If you require data usage information, please contact our friendly support team between the hours of 9am and 5pm Monday to Friday on 02 9211 7782. Alternatively, please email us at support@alpha.net.au
Complaints Handling
If you have a dispute with your service or Alpha Dot Net and wish to make a complaint, please contact our Customer Relations for complaint resolution by sending an email to info@alpha.net.au or completing the Contact Us form. If you are not satisfied with the handling of your complaint and you have escalated this within Alpha Dot Net, you may seek complaint mediation or further assistance from the Telecommunications Industry Ombudsman (ITO). The TIO are contactable via phone, email, fax & post, and contact information can be viewed on the TIO website by clicking the below link:
Contact The Telecommunications Industry Ombudsman https://www.tio.com.au/about-us/contact-us
Alpha 200Mbps/60Mbps
Information About The Service
Supanetworks is an Australian national wholesale open-access data network project being rolled out and operated by Supanetworks.
Downloads/uploads
Supanetworks internet connection at a speed of 200Mbps/60Mbps.
Contract Term
We provide Supanetworks services with a $45 set up fee, we provide month to month service with no cancellation fees.
Serviceability
Supanetworks plans are subject to serviceability in accordance with the roll out by Supanetworks. Please request a service qualification prior to ordering a Supanetworks service to ensure your location is eligible for the Supanetworks.
Information About Pricing
Supanetworks 200Mbps/60Mbps Plans
Month to Month Supanetworks 200Mbps/60Mbps Service
Set Up Fee $45.00
Monthly Charge $109.00 including GST
Total Amount payable in the first month $154.00 including GST(One month of connectivity minimum)
Other Information
Monthly Usage
We only offer an unlimited download/upload Supanetworks 200Mbps/60Mbps service.
Speed
We provide the unlimited Supanetworks 200Mbps/60Mbps service at a speed of 200Mbps download, and 60Mbps upload. These speeds are maximum connection speeds as based on carrier network testing. Actual throughput speeds may be slower and could vary due to many factors including type of content being downloaded, hardware and software configuration & the number of users simultaneously using the network. Devices connected by Wi-Fi may experience slower speeds than those connected by Ethernet cable. We do however have a low contention rate on our network, which
can provide a more consistent speed than popular service providers.
Payment
Monthly access charges are billed on the 1st day of each month, a month in advance. Payment options include credit or debit card and direct deposit.
Equipment
If you require a compatible router for your Supanetworks 200Mbps/60Mbps service we are able to supply, configure and send out a router, ready to connect and use, for $190.00 including GST, this fee excludes postage and handling. The router provided is a TP-Link Supanetworks compatible Router. You are able to source and use your own network equipment with this service.
Customer Support
To make a billing enquiry, a general enquiry about this service, or to lodge a complaint, please follow the link to the Contact Us form by clicking here, or we are contactable between the hours of 9am and 5pm Monday to Friday on 02 9211 7782. Alternatively, please email us at support@alpha.net.au.
Data Usage Information
If you require data usage information, please contact our friendly support team between the hours of 9am and 5pm Monday to Friday on 02 9211 7782. Alternatively, please email us at support@alpha.net.au
Complaints Handling
If you have a dispute with your service or Alpha Dot Net and wish to make a complaint, please contact our Customer Relations for complaint resolution by sending an email to info@alpha.net.au or completing the Contact Us form. If you are not satisfied with the handling of your complaint and you have escalated this within Alpha Dot Net, you may seek complaint mediation or further assistance from the Telecommunications Industry Ombudsman (ITO). The TIO are contactable via phone, email, fax & post, and contact information can be viewed on the TIO website by clicking the below link:
Contact The Telecommunications Industry Ombudsman https://www.tio.com.au/about-us/contact-us